For creators, coaches and course businesses
Your business,
running itself.
You stay in charge.
A named team takes over the work you’ve outgrown: your content, your socials, your inbox, your Kajabi and Stripe. AI drafts. Humans decide. Every action is logged.
Stripe Backend
2:14 a.m.
You built something real: an audience, a course business, a brand. Now you’re the bottleneck. A VA means supervising someone. An AI tool can’t edit with taste or handle a refund. A full team means payroll you can’t carry yet.
A named lead operator plus a trained backup, working inside your own tools. Not a bench. Not a bot.
01 — The fork in the market
Human-only — VAs & agencies
Judgment without scale.
AI-only — bots & auto-tools
Speed without judgment.
So we fused them
Transcription, first drafts, triage, the 2 a.m. queue: handled by the machine side. The edit that lands, the refund that needs a person, the reply that keeps a customer: decided by a named human.
The launch film · 15 s · plays muted
09:14:02
Edit
reel_v3 → review queue
[YEL]
09:16:40
Social
comment replies → sent
[GRN]
09:19:15
Support
refund → inside your mandate
[RED]
09:21:33
Kajabi
coupon + tags → live
[GRN]
09:23:00
Payouts
→ never touched
[BLK]
09:25:47
Inbox
triage → drafted, a human sends
[YEL]
09:28:10
Back office
SOP updated → logged
[GRN]
09:30:12
Stripe
refund → waiting for your approval
[RED]
09:31:40
Instagram
comment → DM, opt-in tapped
[GRN]
09:14 — 09:23 · Tuesday
While you record, the desk clears the queue. Every action carries its class, and every class has a rule.
09:14
09:16
09:19
09:21
09:23 · Payout settings, bank details, admin grants — BLK · never touched
02 — One package
Content to conversion, the whole desk.
Bought together or by lane. Scoped after your audit: monthly, flat, never by the hour.
Content & Social
— the front door
01
Long-form into clips, reels and YouTube cuts. Real editors cut; AI handles transcription, captions and first-pass assembly.
A human approves every publishable piece
02
Your videos, podcasts and webinars become a scheduled pipeline of platform-native posts.
Your source material, your voice
03
Captions, thumbnails, scheduling, the posting calendar and the community routine. Channels stay alive while you create.
Posts go out on your approved calendar
04
Instagram comment-to-DM funnels, auto-replies and lead-magnet delivery.
Platform-approved tools, human-designed, human-monitored
05
“Comment WORD, get the link” engines wired to your list, plus on-brand landing pages connected to your funnel and analytics.
Wired to your list and your analytics
The desk behind it
— the retention
06
Triage, drafted replies a person sends, scheduling and morning briefs.
Drafted by AI, sent by a person
07
Tickets, replies, refunds and cancellations, escalations and FAQ upkeep.
Refunds only inside your written mandate
08
Offers, coupons, contacts, products, tags and lesson assembly.
Never account-owner actions
09
CRM and project-board upkeep, reporting digests and SOP maintenance.
Every action logged and auditable
10
Failed-payment follow-ups, dispute evidence, refunds and subscription changes, run from a named seat in your Stripe.
Payouts and bank details never touched
02.1 — Social automation
We build the flows, watch them run, and step in the moment a real conversation starts.
01
Trigger
02
Public
03
Opt-in
04
Meta rule
05
Delivered
06
Human
Comment-to-DM
Story replies
DM keywords
Lead capture
Platform-approved tools
Meta only allows automated DMs after someone reaches out first: a comment, a story reply, a DM. Then only inside a 24-hour window. Every flow we build respects that rule, and a person watches it.
Illustrative flow · plays on its own
02.2 — Stripe backend
Payments desk · Stripe
Named seat
charge.succeeded
$49.00
GRN
Tagged and filed
invoice.payment_failed
$49.00
YEL
Card-update link sent to the customer
charge.dispute.created
$129.00
RED
Evidence drafted · due in 9 days
refund request
$59.00
RED
Waiting for your approval
✓ Approved by you · logged
payout settings
—
BLK
Not touched. Ever.
Stripe approval request
Refund $59.00 · needs you
Approve
Approved by you · 09:42
Refund sent to customer
LOGGED
Payouts never touched
Illustrative desk · sample amounts · plays on its own
Our seat in your Stripe
View Only
GRN
Reporting and lookups. Can’t move money.
Dispute Analyst
RED
Evidence drafted and filed inside your mandate. Nothing outside disputes.
Refund Analyst
RED
Senior operator only. A refund can wait for your approval in Stripe.
Administrator
BLK
Payouts, bank details, team and keys stay yours. Never ours.
01
Named seats, so Stripe’s own security history shows who did what.
02
Stripe’s two-party approval rules can hold a refund until you say yes.
03
We never take a card number. Customers update their own cards.
03 — The differentiator
Every action your desk takes is classified in a published authority matrix and written into the contract. You see the rules before we run a single task.
Class 01 / 04
GRN · autonomous
Audited by weekly sampling.
Class 02 / 04
YEL · reviewed
A second operator or your sign-off.
Class 03 / 04
RED · mandated
Signed annex, logged token.
Class 04 / 04
BLK · never
Outside scope, entirely.
04 — How it starts
Day
Ops Audit Sprint
We map every task you run, flag your access risks and measure your baseline: response times, backlog, workload. You keep the report either way.
Day
Desk scoped
Your lanes, your volume band, your SLAs, priced monthly on what you actually need. The audit fee credits against month one.
Day
Desk live
A named operator trained on your SOPs, a backup assigned, the matrix signed. The desk starts clearing work.
05 — Proof & fit
Built for founders doing around $100K–500K a year.
For
Not for
06 — Questions
Is this a VA service?
How do you use AI?
Who owns the accounts?
Can you issue refunds for us?
What does it cost?
What if you miss an SLA?
07 — Start here
The 7-day Ops Audit Sprint maps your desk and hands you the plan. It’s yours whether or not you hire us.
No pitch deck · no discovery-call theatre · a report you keep